Contact Solutions, Inc. provides on-demand contact automation solutions for businesses and government. Its solutions include interactive voice response, email/text messaging, Web transactions, and call center analytics. The company also offers computer telephony integration, host integration, solutions management, and optimization portal services. In addition, Contact Solutions offers Adaptive Fraud Protection, a multi-layered, proactive fraud management solution that recognizes and stops fraudsters and nuisance callers before they create havoc in the contact center. Further, the company offers My:Time 3.0 that includes a cloud-based engagement platform, SDKs for integrating capabilities into existing native mobile applications and Website environments, an enhanced agent desktop portal, and CRM integration. It serves automotive, banking and financial services, energy/petroleum, food, healthcare, industrial, insurance, manufacturing, media, pharmaceuticals, professional services, public sector, retail, technology, telecommunications, and travel/transportation industries. The company was founded in 2002 and is based in Reston, Virginia with locations in Virginia, Texas, and California. As of February 22, 2016, Contact Solutions, Inc. operates as a subsidiary of Verint Systems Inc.