Merced Systems, Inc., a software company, provides sales performance management and service performance management solutions to sales and service organizations worldwide. It offers Merced Performance Suite, an integrated performance management application; Merced Incentive Compensation Management, an incentive compensation management solution to create, manage, and distribute the various aspects of an incentives program; and Merced Intelligence, a suite of analytic applications, which enable executives, managers, and analysts in sales and service operations to produce data-driven insights across the business lifecycle. The company also provides Merced Sales Performance Plus, which enhances Merced Incentive Compensation Management with front-line performance dashboards and coaching; Merced Contact Center Express, which offers data integration, reporting, analytics, dashboards, goals management, and coaching solutions; and Merced PowerCoach, a coaching and employee development tracking solution. Its solutions include incentive compensation management, quota and territory management, sales performance management, and sales coaching, as well as dashboards, reporting, and analytics; and customer journey, personalized dashboards and goals, performance coaching for service staff, first contact resolution, and employee engagement. In addition, the company offers sales and service performance management professionals to assist organizations' with implementation, change management, and application design; and expert and business consulting, customer success, technical support, training, hosting and managed, and client services. It serves telecommunications, financial services, banking and credit cards, healthcare and insurance, travel and leisure, and other industries. The company was founded in 2001 and is headquartered in Redwood Shores, California with additional offices in New York, New York; Bracknell, United Kingdom; Singapore; Sydney; and Central, Hong Kong.